Refund Policy

Basic Terms

If for any reason you are unhappy with the Proxy-Spider service we will issue you a refund.

The following conditions should be met for a refund:

  • - The refund is only eligible in two hour after purchase and only for smallest packages: "10 Private Proxies" and "Rotating Proxies (5 threads)".
  • - The refund is only eligible for one month of service.
  • - The refund is only eligible for new customers who have not made a previous order before.
  • - The refund is only eligible if your payment method is Credit (Debt) Card or PayPal payment via Paddle payment gateway.

To request a refund you nave to send a email with refund request to [email protected]
Your refund request should contain the following information:

  • - ID of the service
  • - A reason of your refund request - description of the issues which you faced.

Your request must be sent from your Proxy-Spider account email address.

Please pay your attention that Public Proxies and Semi-Dedicated Proxies services is not refundable!

Effective: May 11, 2014
Last modified: Jan 28, 2021

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