Refund Policy
Basic Terms
If for any reason you are unhappy with the Proxy-Spider service we will issue you a refund.
The following conditions should be met for a refund:
- - The refund is only eligible in two hour after purchase and only for smallest packages: "10 Private Proxies" and "Rotating Proxies (5 threads)".
- - The refund is only eligible for one month of service.
- - The refund is only eligible for new customers who have not made a previous order before.
- - The refund is only eligible if your payment method is Credit (Debt) Card or PayPal payment via Paddle payment gateway.
To request a refund you nave to send a email with refund request to [email protected]
Your refund request should contain the following information:
- - ID of the service
- - A reason of your refund request - description of the issues which you faced.
Your request must be sent from your Proxy-Spider account email address.
Please pay your attention that Public Proxies and Semi-Dedicated Proxies services is not refundable!
Effective: May 11, 2014
Last modified: Jan 28, 2021
